Challenge

Australia Post was going through a large transformation that was led internally. The central strategy team needed support from an expert with management consulting experience in order to roll out key initiatives as part of the transformation. In this case Australia Post already had a clear roadmap for implementation in place so they were seeking a mid-high level consultant to take on responsibility for implementation.

Solution

Expert360 was able to compile a short-list of several junior to high level consultants for the team at Australia Post to interview. The consultants had a range of experience from upper management through to business analysts. Australia Post selected Sam, a former Booz & Company consultant who integrated straight into their corporate strategy team and was able to work extremely effectively with the plans that had already been laid out.

Sam was selected by Australia Post as he had significant experience working with data to inform business decisions with organisations of a similar scale.

"I would certainly use Expert360 again when we’re looking to fill short-term skills gaps, quickly or have really specific requirements for a particular project."

Jeff Darlington
Head of Strategy, Australia Post

Result

Australia Post were impressed with the speed of response from posting their project on Expert360 to finding a consultant with suitable skills. They were able to commence the implementation phase two weeks ahead of schedule, and were delighted with the work that Sam delivered.

About Australia Post

Australian post is an Australian Government-owned logistics company that operates in three core areas: letters and associated services; retail merchandise and agency services; and parcels and logistics.

Over the last 15 years, Australia Post has broadened its product and service range and invested in major technology-based infrastructure programs. Today, it also has a number of other retail products, financial services (such as bill payment and banking through its retail network), logistics and fulfilment services, and direct marketing and database management services.

Australia Post is committed to providing an accessible, affordable and reliable letter service for all Australians wherever they reside. The corporation reaches more than 10 million Australian addresses; operates 6,990 postal outlets; and serves more than a million customers in postal outlets every business day.