Challenge

A major Australian retailer was undertaking a full business transformation and were seeking a consultant to develop a business case for this transformation. To read more the business case part of this project, click here.

Alongside the business transformation this retailer needed an expert in organisation design to undertake a significant organisational restructure within their merchandise and buying division (~300 people).

Both projects were under tight deadlines and needed the consultants to start immediately.

Below, we discuss the latter of these projects.
 

About The Company

Given the sensitive nature of this type of project, we have not disclosed this company's name. The company is one of Australia's largest retailers and has been extremely successful.

"Nicole’s experience was invaluable when developing and assessing organisational options. She was active in pushing our working group's thinking to consider other ways of doing business and worked and communicated very effectively across all levels within the business."

Paul H
Program Manager, Major Australian Retailer

About The Expert: Nicole

Nicole is the former GM of Talent and Organisational Development at Telstra and former Head of HR, Internet Services with Vodafone in the UK.

Nicole moved into independent consulting in 2015 when she started her own business, 'Good With People'.

Nicole had extensive experience in operating model and organisation design, change leadership and capability development as well as in engaging senior leaders and delivering high profile projects.

She was selected for this project to review and design a blueprint for the company's new organisational structure for the merchandise and buying division, and to define a model of future state capability.

Solution

Nicole's experience was invaluable to this retailer when developing and assessing organisational options. She actively pushed the team's working groups into other ways of thinking about doing business while working and communicating across all levels of the business. She remained calm and measured when faced with challenges and emotive issues.

All work was delivered within the project timeframes and to a very high quality.

"Engaging with this major Australian retailer via Expert360 was seamless. Most importantly, the work lived up to the brief. The strategic intent of the project was compelling, and a strong team had been assembled, including another consultant from Expert360. It was a thoroughly enjoyable project."

Nicole
Expert360 Consultant